Return/Exchange Policies
RETURNS FOR REFUND:
Before a return can be processed, you must email us at info@salsashoes4u.com with your request and receive an RA (Return Authorization) from SalsaShoes4u.
A $15.00 restocking fee plus shipping will be charged on ALL returns for REFUND. You (the customer) are responsible for returning the shoes unworn and as new within 14 days of receipt accompanied by the original packing slip/receipt.
Please try on your shoes on a dry, clean surface to avoid soiling.
Shoes must be in new condition in order to receive a refund or exchange.
Shoes must have a clean bottom and no major creases.
You are responsible for the cost of shipping your items back to us. Shipping costs are not refundable.
For your protection, we suggest insuring your shipment. We are not responsible for items lost during shipment.
NO RETURNS ACCEPTED AFTER 21 DAYS OF RECEIPT
Shoes that cannot be returned:
Shoes cannot be returned after two weeks. A two-week period is given after the shoes are received. Shoes must be returned within the given time frame. After two weeks, we will re-order the same pair that was sold.
Shoes that have been danced in cannot be returned. We strongly recommend customers to try their new shoes over a clean carpet or paper. Shoes worn over a hard surface will tend to pick up dust or dirt.
Special orders are non-returnable. Special orders are shoes we do not normally stock in our inventory. Since they are made specifically for a customer, we can not place the shoes back into our inventory.
What constitutes a special order? Please see below.
-A rare color we do not stock will be considered a special order. For example, we do not stock yellow shoes, however we can special order the color.
-A change in width will be considered a special order. When shoes are ordered in a wide or extra wide width, they can not be returned.
-A change in heel height will be considered a special order. Most of our shoes are available in two heel heights, however you will always have the option of special ordering a lower, higher, or slimmer heel.
-A change in shoe size will be considered a special order. Our lady's size range is from 4.5 to 10. The men's size range is from 6.5-13. Any sizes ordered below or above the sizes mentioned will have to be special ordered.
-A change in material will be considered a special order. For example, some styles are only available in one material such as satin. Although the shoes are available in satin material, you can special order a pair in leather.
-A combination of two styles will be considered a special order. For example, by taking the straps of one style and placing the straps on a different style will be considered a special order.
